Our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: I have a rough idea of what I want to do, but don’t know where to start

A: I offer a free consultation in order to discuss the best way forward. We can put together a brief, work with you to find out what you like and dislike, then hit the ground running. I keep the process short and sweet as I know that your time is precious.

Q: I’m a small business - why do I need a brand?

A: If you are a small firm or a sole trader, you could be forgiven for thinking that branding is not for you and is something that only large companies need or can afford.

Your company name, your logo, your paperwork, the way you answer the phone, what your customers say when asked about you – these things all build to create an impression of your company – and that is your brand.

Even if you do believe in branding, it may come low on your to-do list after vital day-to-day tasks that keep your customers happy and revenue coming in. That's understandable and that’s where I can help.

Q: How much do you charge?

A: It really does depend on what you need, but it would be no where near the fees other agencies could charge. As an example a logo would cost between £50 to £150 depending on how many design iterations I provided. I could also take care of your stationary, which is often overlooked as simple admin paperwork. I can design everything so that it complements your logo and stealthily conveys your image.

The key thing is that everything is tailor-made to suit you, so if you have a particular budget in mind just let me know and I'll come up with the best and most cost-effective solution to suit your needs.

Q: Why do I need to use Social Media?

A: Navigating social media can be a confusing labyrinth of choices, especially for the small business owner who lacks time and money to dedicate to their marketing activities.

Social media isn’t a passing phase, it’s changed how people communicate for the foreseeable future. Using social media for small business isn’t only good for driving awareness and engagement; it’s great for relationship building as well. It offers direct contact to your customers and more immediate responsiveness when customers try to reach you. I can help you plan to find the best way to reach your audience and increase your profile.

Q: What are ebooks? Why are they important?

A: An ebook is an electronic, educational book. It's a great piece of content to share with your prospective customers to educate them on your product or service, or better yet, make it relate specifically to how your product or service will help them. The point of marketing is to build a relationship with consumers that are actively looking for your product or service. Providing people with a free piece of information that is educational and informative can certainly help you with that. The ability to put together a piece that is intelligently written and presented, leads to credibility. If this is something that you would like to try, just ask. I can also write blogs, content for websites, brochures, leaflets and adverts.